./initdb --pgdata=/var/lib/postgresql/7.4/data/

./createuser -P root

./postmaster -p 5432 -k /var/lib/postgresql/  -D /var/lib/postgresql/7.4/data/ -i

exit

cd /usr/src

wget http://optusnet.dl.sourceforge.net/sourceforge/pyxml/PyXML-0.8.4.tar.gz

tar xfvz PyXML-0.8.4.tar.gz

cd PyXML-0.8.4

python setup.py build

python setup.py install

apt-get install rt3.6-apache2

apt-get install request-tracker3.6

nano /etc/request-tracker3.6/RT_SiteConfig.pm

/usr/sbin/rt-setup-database-3.6 --action init --dba root --prompt-for-dba-password

nano /etc/apache2/sites-enabled/000-default

append before the closing virtualhost tag

Include "/etc/request-tracker3.6/apache2-modperl2.conf"
RedirectMatch ^/$ /rt/

cd /etc/apache2/mods-enabled/

ln -s ../mods-available/rewrite.load .

/etc/init.d/apache2 force-reload

Finally you need to login to rt and grant ""CreateTicket"" and ""ReplyToTicket"" to the group Everyone.

http://host.example.org/rt/
Login as user “root”
Password is “password”

Configuration > Global > Group rights

Set up a queue :

Configure > Queue > New queue

You can rename the general queue to whatever you want

Create your first SuperUser :

Configure > Users > New User

We’ll call it SupportJedi

Then :
Configure > Global > User Rights > Set SuperUser right to SupportJedi

You may want to edit the templates provided by RT by default :

Configuration > Global > Templates

The most interesting templates are autoreply and resolved.

nano /etc/default/fetchmail

Set START_DAEMON=yes

touch /var/log/fetchmail.log

chown fetchmail /var/log/fetchmail.log

nano /etc/fetchmailrc

set daemon 60
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail.log

# support@example.org
poll pop.example.org
		protocol pop3
		username "login-of-support-mailbox" password "verysecretpassword"
		mda "/usr/bin/rt-mailgate-3.6 --queue support --action correspond --url http://support.example.org/rt/"
		no keep

# support-comment@example.org
poll pop.example.org
		protocol pop3
		username "login-of-supportcomment-mailbox" password "verysecretpassword"
		mda "/usr/bin/rt-mailgate-3.6 --queue support --action comment --url http://support.example.org/rt/"
		no keep

cd /usr/src

wget http://optusnet.dl.sourceforge.net/sourceforge/cheetahtemplate/Cheetah-2.0.1.tar.gz

tar xfvz Cheetah-2.0.1.tar.gz

cd Cheetah-2.0.1

python setup.py build

python setup.py install

wget http://www.dscpl.com.au/downloads/vampire-1.8-20051219.tar.gz

tar xfvz vampire-1.8-20051219

cd vampire-1.8-20051219

python setup.py build

python setup.py install

cd codev

mkdir /etc/codev-nic

cd ./configuration

cp config.ini.sample /etc/codev-nic/

createdb --host=127.0.0.1 registry

make install

./postmaster -p 5432 -k /var/lib/postgresql/7.4/run  -D /var/lib/postgresql/7.4/data/ -i